Refund policy

At Hexionix, we want you to feel confident in what you purchase. If something isn’t quite right, we’re here to help.

Order Cancellations & Changes

If you need to cancel or make a change to your order, please contact Hexionix at support@hexionix.com as soon as possible.

Cancellation and change requests can be accommodated as long as the order has not entered fulfillment. Once fulfillment has begun, we may no longer be able to cancel or modify the order.

Because processing times can vary, submitting a request does not guarantee that an order can be canceled or changed.

If an order can no longer be canceled, any applicable return options will be determined by the return policy shown for that product.

Return Eligibility

Return eligibility and return windows vary by product. The applicable return policy is clearly stated on each product page before purchase and determines the return terms for that item.

Depending on the product, an item may have a specific return window, additional return requirements, or may be identified as final sale.

For eligible returns, items must generally be unused, unworn, undamaged, and returned in their original packaging with included accessories, where applicable.

Personalized, monogrammed, special-order, and final-sale items may not be eligible for ordinary returns. Any product-specific restrictions will be identified on the product page.

Starting a Return

Please contact Hexionix at support@hexionix.com before sending any item back. We’ll review your request and provide the appropriate return instructions.

Please do not send a return to the address shown on the original package or shipping label unless Hexionix has specifically instructed you to do so. Unauthorized returns may not be accepted or processed.

Return Shipping

For eligible returns due to a change of mind, personal preference, or another reason unrelated to a product defect or fulfillment error, return shipping is the customer's responsibility.

If your return is approved, we’ll provide return instructions and, when applicable, a return shipping label.

If an item arrives damaged, defective, or incorrect, Hexionix will cover the applicable return shipping cost.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact Hexionix as soon as possible.

We may request photographs or video showing the issue to help us determine the appropriate resolution. Depending on the circumstances, the resolution may include a replacement, refund, or return.

Please retain the item and its original packaging until Hexionix has provided further instructions.

If a return is required because the item arrived damaged, defective, or incorrect, Hexionix will cover the applicable return shipping cost.

Refunds

Once an approved return has been received and reviewed, Hexionix will notify you of the outcome.

If approved, the refund will be issued to your original payment method. Hexionix does not charge restocking fees.

Original shipping charges are not refundable for change-of-mind or preference-based returns.

After a refund has been processed, the time required for the funds to appear in your account depends on your payment provider or financial institution and may take several business days.

If you believe an approved refund has not been received within a reasonable period, please contact us at support@hexionix.com.

Exchanges

Hexionix does not offer standard product exchanges.

If you would prefer a different product, you may return an eligible item according to its applicable return policy and place a new order.

For damaged, defective, or incorrect items, Hexionix may offer a replacement as part of the resolution.

Final-Sale Items

Products identified as final sale are not eligible for ordinary returns or exchanges.

If a final-sale item arrives damaged, defective, or incorrect, please contact Hexionix so we can determine the appropriate resolution.

Product-Specific Policies

Hexionix works with a curated network of suppliers, and return requirements may vary by product.

A product may have:

• A specific return window

• No ordinary return or exchange eligibility

• Additional condition requirements

• Specific shipping restrictions

• Other product-specific limitations

When applicable, these requirements are clearly identified on the product page before purchase.

If a product-specific return policy differs from this general Returns & Refunds Policy, the policy displayed on that product page applies to that product.

Questions About a Return?

If you're unsure whether your purchase qualifies for a return or how to proceed, contact us at support@hexionix.com before sending anything back. We’ll help you determine the appropriate next step.