Returns & Refunds

At Hexionix, we want you to feel confident in what you purchase. If something isn’t quite right, we’re here to help.

Returns

Unless otherwise stated on the product page, eligible items may be returned within 30 days of delivery.

Some products have different return windows or are not eligible for return. When a product has a specific return or final-sale policy, those details will be clearly displayed on its product page and will take precedence over our standard return policy.

To qualify for a standard return, an item must be unused, unworn, undamaged, and returned in its original packaging with included accessories, where applicable.

Personalized, monogrammed, special-order, and final-sale items may not be eligible for return. Any product-specific restrictions will be identified on the product page.

Starting a Return

Please contact Hexionix before sending any item back. We’ll review your request and provide the appropriate return instructions.

Please do not send a return to the address shown on your original package or shipping label unless Hexionix has specifically instructed you to do so.

Unauthorized returns may not be accepted or processed.

Return Shipping

For returns due to a change of mind, personal preference, or another reason unrelated to a product defect or fulfillment error, return shipping is the customer's responsibility.

If a return is approved, you will receive a return shipping label and instructions for sending the item back.

If an item arrives damaged, defective, or incorrect, Hexionix will cover the applicable return shipping cost.

Refunds

Once an approved return has been received and reviewed, Hexionix will process the applicable refund to the original payment method.

Original shipping charges are not refundable for change-of-mind or preference-based returns.

Hexionix does not charge restocking fees.

After a refund has been processed, the time required for the funds to appear in your account depends on your payment provider or financial institution, but typically appear within 14 business days.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact Hexionix as soon as possible.

We may request photographs or video showing the issue to help us determine the appropriate resolution. Depending on the circumstances, the resolution may include a replacement, refund, or return.

Please retain the item and its original packaging until Hexionix has provided further instructions.

If a return is required, Hexionix will cover applicable return shipping costs.

Exchanges

Hexionix does not offer standard product exchanges.

If you change your mind or would prefer a different product, you may return an eligible item in accordance with the applicable return policy and place a new order.

For damaged, defective, or incorrect items, Hexionix may offer a replacement as part of the resolution.

Exceptional circumstances may be reviewed individually.

Final-Sale Items

Products identified as final sale are not eligible for ordinary returns or exchanges.

If a final-sale item arrives damaged, defective, or incorrect, please contact Hexionix so we can determine an appropriate resolution.

Order Cancellations

Cancellation requests may be submitted before an order enters fulfillment.

Once an order has entered fulfillment or shipped, it can no longer be canceled and will instead be subject to the applicable return policy.

Because orders may move into fulfillment quickly, we recommend submitting cancellation requests as soon as possible.

Product-Specific Policies

Hexionix works with a curated network of suppliers, and certain products may have requirements that differ from our standard policy.

A product may have:

• A shorter or different return window

• No return or exchange eligibility

• Additional condition requirements

• Specific shipping restrictions

• Other product-specific limitations

When applicable, these requirements will be clearly identified on the product page.

If a product-specific policy differs from a provision of this general Returns & Refunds policy, the product-specific policy will apply to that product.

Questions About a Return?

If you're unsure whether your purchase qualifies for a return or you're not certain how to proceed, please contact Hexionix before sending anything back. We're happy to help you understand your options and determine the appropriate next step.